Terms of Service

1. About StoreFlex

StoreFlex ("we", "us", "our") is an e-commerce platform that enables Nigerian businesses to sell products online via a website storefront and Telegram shopping bot.

Contact: johnadekola676@gmail.com
Platform: https://storeflex-front.up.railway.app
TikTok: @storeflex

2. Who These Terms Apply To

These Terms apply to two groups:

Business Owners ("Merchants") — individuals or companies who register on StoreFlex to sell products.

Customers ("Buyers") — individuals who purchase products from Merchants through StoreFlex storefronts or the Telegram bot.

By using StoreFlex, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

3. Merchant Accounts

3.1 Registration

When you register as a Merchant, you agree to provide accurate and truthful information. You are responsible for keeping your account credentials secure.

3.2 Subscription Plans and Billing

StoreFlex offers paid subscription plans (Starter, Growth, Professional, Enterprise). Pricing is displayed on the pricing page. Plans are billed monthly. There is no free tier — all plans include a 14-day free trial.

After your trial ends, you must subscribe to continue using the platform. Failure to pay will result in a grace period, after which your store will be suspended.

3.3 Refunds

Subscription fees are non-refundable except where required by applicable Nigerian law.

3.4 Suspension and Termination

We reserve the right to suspend or terminate any account that:

• Violates these Terms
• Engages in fraudulent activity
• Sells prohibited goods (see Section 5)
• Fails to pay subscription fees after the grace period

4. Payments and Transactions

4.1 Payment Processing

All payments are processed by Paystack. StoreFlex does not store your payment card details. By making a payment, you agree to Paystack's Terms of Service.

4.2 Platform Fee

StoreFlex charges a 3% platform fee on all customer transactions. This is automatically deducted at the time of payment via Paystack's split payment system. Merchants receive 97% of each transaction directly to their linked bank account.

4.3 Paystack Fees

Paystack charges their own standard processing fees (currently 1.5% + ₦100 per transaction above ₦2,500, capped at ₦2,000). These are separate from and in addition to the StoreFlex platform fee.

4.4 Settlement

Funds are settled to your linked bank account on the next business day after a successful payment (T+1), subject to Paystack's settlement schedule.

4.5 Disputes

If a customer disputes a charge, we will cooperate with Paystack's dispute resolution process. StoreFlex is not liable for refunds arising from Merchant error, product quality disputes, or non-delivery.

5. Prohibited Products and Activities

The following are strictly prohibited on StoreFlex:

• Illegal goods or services under Nigerian law
• Counterfeit or stolen goods
• Weapons, ammunition, or explosives
• Drugs, narcotics, or controlled substances
• Adult or pornographic content
• Pyramid schemes, Ponzi schemes, or fraudulent investment products
• Content that infringes on intellectual property rights
• Services that facilitate hacking, fraud, or other criminal activity

Violation of this section will result in immediate account termination and may be reported to relevant authorities.

6. Merchant Responsibilities

As a Merchant, you are solely responsible for:

• The accuracy of your product descriptions, prices, and images
• Fulfilling orders placed by customers
• Handling customer complaints and refunds for your products
• Ensuring your products comply with all applicable Nigerian laws and regulations
• Accurately describing your business and products

StoreFlex is a platform provider only. We are not responsible for the quality, safety, or legality of products sold by Merchants.

7. Customer Purchases

7.1 Contract of Sale

When a customer purchases a product on StoreFlex, the contract of sale is between the customer and the Merchant — not StoreFlex.

7.2 Complaints

If you have a complaint about a product or order, you should contact the Merchant directly. StoreFlex may assist in dispute resolution but is not obligated to do so.

7.3 Refunds

Refund policies are set by individual Merchants. StoreFlex does not guarantee refunds unless required by applicable law.

8. Intellectual Property

StoreFlex and its original content, features, and functionality are owned by StoreFlex and are protected by intellectual property laws.

By uploading content (product images, descriptions, logos) to StoreFlex, you grant us a non-exclusive, royalty-free licence to display that content on the platform for the purpose of operating the service.

9. Limitation of Liability

To the maximum extent permitted by Nigerian law, StoreFlex shall not be liable for:

• Loss of revenue or profits arising from platform downtime
• Disputes between Merchants and Customers
• Unauthorised access to your account due to your own negligence
• Any indirect, incidental, or consequential damages

Our total liability to you in any circumstance shall not exceed the amount you paid to us in the 3 months preceding the claim.

10. Privacy

Your use of StoreFlex is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to These Terms

We may update these Terms from time to time. We will notify registered Merchants via their registered email address or Telegram. Continued use of the platform after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Nigerian courts.

13. Contact

For questions about these Terms, contact us at: johnadekola676@gmail.com

StoreFlex — Helping Nigerian businesses sell online.